Frequently Asked Questions (FAQ)

How does the $49 diagnosis work?

The diagnosis fee covers a professional assessment of your WordPress website. We identify the issue and provide a fixed quote before any repair work begins.

Is the diagnosis fee refundable?

No. The diagnosis fee is non-refundable but is credited toward the repair cost if you choose to proceed.

How long does a diagnosis take?

Most diagnoses are completed within 1–2 business days once payment and access details are received.

Do you start work without approval?

No. We only begin repair work once you approve the quoted cost.

Is my login information secure?

Yes. We handle credentials securely and recommend providing temporary or restricted access wherever possible.

What counts as a minor fix?

Minor fixes include small layout issues, plugin tweaks, form fixes, login problems, and similar low-complexity tasks.

What if my issue is major?

If your site is hacked, down, or severely broken, we’ll provide a Major Fix or Emergency Fix quote after diagnosis.

Do you offer emergency support?

Yes. We offer WordPress Emergency Fix services for urgent issues such as hacked or offline websites.

Can I cancel my maintenance plan?

Yes. Maintenance plans can be cancelled anytime before the next billing cycle.

Do you provide hosting?

Yes, we do. We can offer reliable, affordable, Australian based hosting services.